At Custom Finance Services, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have. We aim to keep it clear and in plain language.
1. Information we collect
We collect information that you provide to us directly and information gathered as you interact with our website and services:
- Contact details — such as your name, email address and phone number when you contact us, request a callback or subscribe to our newsletter.
- Enquiry information — the details you share about your goals and the services you're interested in.
- Usage information — such as pages visited and general browsing activity, used to improve our website.
2. How we use your information
We use your information to:
- Respond to your enquiries and provide the services you request.
- Deliver information, updates and insights you've asked to receive.
- Improve our website, content and overall experience.
- Meet legal and regulatory obligations where applicable.
3. Legal basis for processing
We process personal information on the basis of your consent (for example, when you subscribe), the performance of a contract or steps taken at your request (for example, when you make an enquiry), and our legitimate interests in providing and improving our services.
4. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our services, and only to the extent necessary to do so. We may disclose information where required by law or to protect our legal rights.
5. Data security
We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. While no method of transmission is completely secure, we work hard to safeguard your data.
6. Data retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve any disputes. When it's no longer needed, we securely delete it.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent at any time — including unsubscribing from our newsletter.
To exercise any of these rights, please contact us.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to help it work properly and to understand how visitors use it. Where required, we ask for your consent before using non-essential cookies.
9. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates will be communicated where reasonable.
12. Contact us
If you have any questions about this privacy policy or how we handle your information, please get in touch.